Terms and Conditions

1) QUOTATIONS

1.1  All quotations are in South African Rand (ZAR) and are valid for up to 15 days. After this period, the Company may, at its absolute discretion, vary the price to account for changes in fuel costs or any other increased costs. In such cases, a new quotation will be provided and the previous quotation will be deemed null and void.

1.2  Verbal quotes given over the telephone or by any other means are estimates to be used as a guideline only. The Company will not be bound by any verbal quotation.

1.3  Where an obvious error has occurred in a quoted or accepted price, the Company reserves the right to notify the client of the error, provide a revised price, and void the original booking confirmation.

1.4  On request, the Company can provide a photograph of the type of vehicle being supplied. Any photograph provided is illustrative only and the actual vehicle supplied may differ in make, model, specifications, or appearance.

2) CONFIRMATION OF BOOKINGS

2.1  Acceptance of a quotation constitutes acceptance of these Terms and Conditions of Service, having been read and understood.

2.2  No booking is confirmed until the client receives written confirmation from the Company via SMS, WhatsApp, email, or printed confirmation.

2.3  Confirmation of services will only be processed and issued upon receipt of an official order, voucher, confirmation email or WhatsApp, and/or payment for the requested service.

3) BOOKING AMENDMENTS

3.1  It is the client’s responsibility to check the booking confirmation upon receipt for accuracy and completeness. Any discrepancies must be communicated to the Company without delay.

3.2  Amendments are subject to availability. If the requested amendment cannot be accommodated and the client wishes to cancel, the cancellation terms set out in Section 4.2 will apply.

3.3  An amendment is only considered implemented once the client has received a new written booking confirmation from the Company acknowledging the change. If an updated confirmation has not been received, the original booking terms remain in force. No amendment may be agreed with the driver, who does not have authority to bind the Company in any manner.

3.4  All trip details must be complete and correct. Verbal amendments do not constitute confirmation of any change to an existing booking.

3.5  The Company cannot be held responsible for delays caused by traffic or adverse weather conditions. Clients should take these factors into account when requesting a collection time.

4) CANCELLATION POLICY

4.1  All cancellation requests must be submitted in writing.

4.2  The following cancellation fees apply:

1. 7 to 14 days’ notice prior to the travel date – 50% cancellation fee.
2. 2 to 7 days’ notice prior to the travel date – 70% cancellation fee.

• Less than 48 hours’ notice – all monies are forfeited and the full trip value becomes immediately due.

4.3  Any credit or debit card processing fees, bank transfer charges, international currency conversion fees, or other processing costs are non-refundable. The Company reserves the right to deduct such costs from any refund issued.

4.4  Where the applicable cancellation amount has not been paid at the time of cancellation, the outstanding balance becomes immediately due and constitutes a debt owed to the Company.

5) REFUNDS

Refunds will be processed within 10 working days. For queries regarding refunds, cancellations, or rescheduling, please contact the Company directly.

6) DRIVER MEALS AND ACCOMMODATION

For chartered overland transfers and tours where the driver does not return to base, the client must provide the driver with three meals per day, or as otherwise specified by the Company. This does not apply to local scheduled tours.

Where the driver returns to base, meal entitlements are as follows:

• Transfer – No meals provided.
• Half-day tour – No meals provided.
• Full-day tour – No meals provided.
• Full-day tour including dinner – dinner with the group, or a dinner allowance as specified by the Company.
• Stand-alone dinner – dinner with the group, or a dinner allowance as specified by the Company.

Where the driver does not return to base, a dedicated room with en-suite facilities must be provided.

7) VEHICLE RULES AND REGULATIONS

The driver is responsible for ensuring compliance with all vehicle rules and regulations at all times. The client must ensure that all passengers adhere strictly to the following:

• Smoking is strictly prohibited in all vehicles.
• Red wine, dairy products, and dairy-based foods are not permitted in any vehicle.
• No vehicle may carry more passengers than the number of authorised seats. All passengers must be seated in designated passenger seats at all times.
• Passengers are required by South African law to wear seat belts and must remain seated while the vehicle is in motion.
• No unauthorised passengers are permitted in the vehicle during a transfer or tour.
• Air vents and air conditioning must be operated in accordance with manufacturer specifications.
• Sun blinds, where fitted, must be released gently.
• No heavy or sharp objects may be stored in overhead parcel racks in coaches.
• Passengers may not place feet on seats or the dashboard.
• Passengers must not leave personal belongings in the vehicle.
• Drivers and guides may use mobile phones for emergencies only.
• No vehicle is authorised to travel on gravel or dirt roads for more than 10 km without prior written authorisation from Company management. Even where such authorisation has been granted, the driver retains the discretion to decline travel on a dirt road if the safety of the vehicle or passengers is at risk.
• No additional services will be provided beyond those specified in the official itinerary, unless prior written authorisation has been granted by Company management.
• Vehicles must be kept clean at all times.

8) TIPS

Gratuities for drivers and guides are entirely at the discretion of the client. The Company does not involve itself in the payment of commissions or gratuities to drivers or guides and accepts no responsibility in this regard.

9) DAMAGE CAUSED TO VEHICLES

The client will be held responsible for any loss or damage caused to a vehicle, its fittings, or its equipment as a result of passenger negligence. Sign-writing or branding on Company vehicles is not permitted.

10) PASSENGER LUGGAGE AND PERSONAL EFFECTS

10.1  All baggage and personal belongings are carried entirely at the owner’s risk. The Company will not be liable for any loss or damage to luggage or personal belongings under any circumstances.

10.2  Passengers may not carry weapons, explosives, or any items deemed by the Company or its representatives to be dangerous, hazardous, or likely to cause offence or injury to other passengers or damage to property.

11) PAYMENT

All payments for services must be made in full at least two (2) days prior to the commencement of the booked service, unless otherwise agreed in writing. Any surcharges must be settled on the day the change arises and prior to the departure of the group.

12) RIGHT TO DECLINE

The Company reserves the right to decline, withhold, or terminate any booking or contract where the client fails to comply with these Terms and Conditions. Such action will be without prejudice to the Company’s right to claim damages or other relief from the client.

13) RIGHT TO SUB-CONTRACT

13.1  The Company reserves the right to sub-contract services in the event of an emergency or at its discretion. Where a substitute vehicle is used, it will, as far as practicable, match the Company’s own vehicle standards.

13.2  Where the Company sub-contracts a vehicle, the owner and driver of that vehicle shall remain subject to the control and direction of the Company.

14) TARIFFS

Surcharges will apply for any deviation from the agreed itinerary or for any additional services not reflected in the original quotation or invoice.

15) AGE OR TOUR RESTRICTIONS

• All children under the age of 12 must be accompanied by at least one adult.
• Children under 12 qualify for a 50% discount on per-head-priced tours or bookings.
• The Company can supply baby and children’s car seats at an additional charge.
• Certain tours carry age restrictions. Clients should confirm age requirements at the time of booking.

16) TOLL AND FARE DUTIES

Toll fees are not included in the quoted price and are for the client’s own account, unless explicitly stated otherwise in the quotation.

17) INDEMNITY

17.1  To the extent permitted by law, the Company, its employees, and its agents will not be liable for any injury, loss, or damage of any description suffered directly or indirectly by any passenger, family member, or employee. Where passengers are conveyed by third-party providers as part of a transfer or tour, this indemnity applies equally to all services and activities provided by those third parties. The Company accepts no liability for any act or omission of a third-party provider.

17.2  The Company is exempt from, and will not be liable for, any direct or indirect, consequential, or other loss or damage caused to or suffered by the client or any other party arising from:

17.3  Any defect in the vehicle, or arising from the client’s use of the vehicle;

17.4  Loss or damage to any luggage or property;

17.5  Property stolen from, damaged in, or left in the vehicle after its return to the Company.

17.6  These provisions apply for the benefit of the Company, its service suppliers, agents, nominees, and sub-contractors, who are indemnified accordingly.

17.7  In arranging supplementary services for the client (other than vehicle hire), the Company acts as agent for the client and cannot be held liable for any act, neglect, or fault on the part of any third-party supplier.

18) GOVERNING LAW

These Terms and Conditions, and the relationship between the Company and the client, are governed by the laws of the Republic of South Africa. The client consents to the exclusive jurisdiction of the South African courts. The Company reserves the right to institute legal proceedings in any Magistrates’ Court of competent jurisdiction.

19) CODE OF PRACTICE

Registered Drivers, Guides, and Vehicles

19.1  The Company complies with all national legislation and regulations relating to the provision of transportation services.

19.2  The Company employs only drivers who hold valid Professional Driving Permits (PDPs) and the correct driving codes for the vehicles they operate.

19.3  The Company uses only registered tour guides who hold valid PDPs and the correct driving codes.

19.4  All vehicles used are properly registered and carry valid transport permit documentation.

20) SAFETY

The Company’s fleet is maintained to a standard suitable for all local operating conditions and incorporates the following safety features:

• Fire extinguisher in all coaches.
• Emergency exit safety hammer in all coaches.
• Warning triangle in all vehicles.
• Anti-lock braking system (ABS) in all vehicles.
• Seat belts on all seats.
• Satellite tracking devices in all vehicles.
• 24-hour, 7-day-a-week operational and technical emergency standby support.

20.1  Comfort

The Company’s luxury vehicles comply with world-class passenger comfort standards in accordance with applicable compliance requirements. Fleet details are available on the Company website.

20.2  Reliability

The Company’s philosophy is to be on time, every time. In the event of a vehicle emergency, a replacement vehicle will be dispatched as soon as reasonably possible to ensure continuity of service.

21) PROTECTION OF PERSONAL INFORMATION ACT (POPI)

Definitions

Operator: An operator as defined in the Protection of Personal Information Act 4 of 2013.

Personal Information: Personal information as defined in the Protection of Personal Information Act 4 of 2013.

21.1  By engaging the Company’s services, you authorise the Company to collect personal information relevant to this agreement and/or the services being provided.

21.2  The Company is committed to full compliance with all national legislation and regulations governing data privacy.

21.3  The Company uses previously provided personal information to perform its services, including the processing of invoices, credit notes, statements, and related documentation.

21.4  You confirm that the Company may share your personal information with the following parties, who are obligated to maintain its confidentiality and security:

• Company employees who require access to personal information in order to deliver the contracted services.
• Third parties engaged to assist the Company in delivering its services.

21.5  The Company undertakes not to disclose your personal information except where required by law or by the terms of this agreement.

21.6  The Company will take all reasonable steps to ensure that personal information in its possession is kept confidential, stored securely, and processed in accordance with POPI.

21.7  You hereby acknowledge and warrant that:

1. The Company is authorised to process and store personal information in the manner set out in the Company Privacy Policy.
2. The Company is authorised to transfer personal information to any of its operators.
3. The Company is authorised to store and back up personal information on its servers.
4. You have read and agreed to the Company Privacy Policy and consent to the processing of your personal information for the purposes stated therein.